The Case of the Dog Bite Lawsuit
Delta is being sued again because of a passenger being bitten by a “support animal.”
Flight Attendants and the “Amorphous They”
The flight attendants, the most customer facing member of a complex organization, are reacting “negatively” to the new Delta uniforms.
Two Reasons Business Startups Fail
There are two main reasons business startups fail
The Witter Index, and the Case of the 4 inch Lag Screws
How an untrained point-of-sale employee can ruin an opportunity for customer satisfaction
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Lessons from Fast Food
I’m sitting in a fast food place, right this moment. It’s not crowded, but it’s going to be. I was
