Implementing an Internal Audit Program in ISO9001
The ISO standard does require you to “establish and maintain” an internal audit program. An added benefit to doing so […]
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Another Colorful Case of Fake Credentials
This story is about a box of crayons, and in it there is a lesson in following audit trails and fake credentials. This is another case where the world is a slightly nastier place because of it.
Auditor, back end IT incompetence, customer service, ISO Auditing, outsourcing, Registrar, Uncategorized
Factors to Consider while Choosing an ISO9001 Registrar
I’ve worked as an auditor for three registrars. I “get audited” in my role as quality manager by a fourth. My consulting clients “get audited” by 5-6 others. Therefore I, a person with exposure to 10 different registrars, have something to contribute on the topic of choosing an ISO9001 Registrar.
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Are Sales Brochures Controlled in ISO9001?
The recent case of Johnson and Johnson is a perfect example of the importance of retaining controlled sales documents. The case proves the business reason for “controlling” your advertising brochures, even in an industry that does not require it.
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Sleazy ISO Credentials and Product Safety
Here is another story of sleazy ISO Credentials, and it involves sunburn. In this particular case it also revolves around
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Excellent Hotel Service: The Boss who Did His Job
The frequent viewers of my You Tube Site and readers of this blog have heard me whine about bad service.
Auditor, internal audit, lack of alarm systems, Uncategorized
ISO9001: Why Your Corrective Actions Aren’t Working
I am in 50 businesses a year, and the most common and serious problem I see is lack of an effective corrective action program. Your corrective actions aren’t working for a reason. The corrective action program is the most important thing in ISO. Without it, you don’t change anything. Nothing improves.
Auditor, customer service, design engineering, Fake CE Marks, fake ISO cert, Fake NSF stamps, ISO Auditing, lack of alarm systems, outsourcing, Registrar
How to Spot a Fake ISO Certificate
We need to talk about this. One of the reasons people go through all of the ISO registration stuff in
assault, entrenched management, internal audit, ISO Auditing, lack of alarm systems, Uncategorized
Four ISO9001 Internal Audit Fails
Invariably the companies that do the best job at ISO9001 are the ones with the strongest internal audit program. Here are four examples.
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AirBNB: Not Immune to the Common Screwup.
My recent AirBNB experience was illustrative of the fact that even the so-called Unicorn Startup is not immune to any
