Why Your Nail Shop Went Broke
While doing research for my new book, “Why People Don’t Do Their Jobs”, I came across the following scene in […]
business startups
Auditor, business startups, ISO Auditing, Uncategorized
ISO9001 Fast Track Failure Modes
As a public service, we are going to talk about the ISO9001 Fast Track Failure Modes. I’ve decided to write
Airbnb, back end IT incompetence, business startups, call centers, corporate drones, customer service, Hilton Corp, hospitality, lack of alarm systems, outsourcing, Uncategorized
My Experience with AirBNB Customer Support
This is an actual exchange between me and Airbnb that occurred over the last week. I appreciate them giving me blog material, not that there is any shortage of this kind of incident.
Two Reasons Business Startups Fail
There are two main reasons business startups fail
