This is an actual exchange between me and Airbnb that occurred over the last week. I appreciate them giving me blog material, not that there is any shortage of this kind of incident.
Delta is being sued again because of a passenger being bitten by a “support animal.”
The flight attendants, the most customer facing member of a complex organization, are reacting “negatively” to the new Delta uniforms.
There are two main reasons business startups fail
Thanks for clicking JimShell.com. Once in awhile, I have something interesting to say, regarding quality systems, business analysis, projects, and Why People Don't Do Their Jobs.
I'd love it if you'd join my mailing list, to have some of this wisdom dropped harmlessly in your mailbox (yes, I know that some of it will go to Spam, and I am willing to accept that as reality.)
Fill in the contact form and this thing will go away, and you can go back to the article.
Thanks, Jim
