I was posed with a question the other day: how to address Configuration Management in AS9120? In essence, the client was having a customer self-audit and wanted some suggestions as to how to answer the following question: Describe how your firm manages parts obsolescence and manages configuration changes. So since I have some AS9120 exposure, […]
Dear Production Manager: Sorry about all of the confusion around the ISO9001 stuff. You know it’s for your own good, right? I am trying to tell you how not to fail at ISO9001. You’re being asked by your conscientious ISO coordinator to put some time and effort into some system of documentation that you don’t […]
In addition to my various auditing jobs, I also “get audited” once a year. I have far from a perfect record in this regard, but when I get a CAR (Corrective Action Request) I use it as a learning experience. This particular case is interesting in that it illustrates best practices, or lack of, with […]
I am in 50 businesses a year, and the most common and serious problem I see is lack of an effective corrective action program. Your corrective actions aren’t working for a reason. The corrective action program is the most important thing in ISO. Without it, you don’t change anything. Nothing improves.
Invariably the companies that do the best job at ISO9001 are the ones with the strongest internal audit program. Here are four examples.
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