Today we’re writing about the Reading Chocolate Factory explosion, and how to avoid disaster. Due to the tragic loss of life I will refrain from making too many Willy Wonka jokes. Also keep in mind that there have been no real public announcements yet pending the investigation. The politicians and talking heads are just now […]
Here is what to know about ISO9001 Clause 5.3, Organizational Roles and Responsibilities. This is one of the more interesting clauses of the ISO9001 standard, and one of the clauses we have the most fun with. Here is a discussion on the nuances of ISO9001 Clause 5.3, Responsibility and Authority. What to Know ISO9001 Clause […]
I was posed with a question the other day: how to address Configuration Management in AS9120? In essence, the client was having a customer self-audit and wanted some suggestions as to how to answer the following question: Describe how your firm manages parts obsolescence and manages configuration changes. So since I have some AS9120 exposure, […]
Auditor, like Audio and Auditorium, is derived from the Latin word meaning “shut up and listen.” But, because of who they are, sometimes auditors do the opposite of this, and it causes a lot of problems.
Dear Production Manager: Sorry about all of the confusion around the ISO9001 stuff. You know it’s for your own good, right? I am trying to tell you how not to fail at ISO9001. You’re being asked by your conscientious ISO coordinator to put some time and effort into some system of documentation that you don’t […]
Dear Sales Manager: I am sure you’re excited about getting your ISO certification. The reality was that this was your idea, right? You needed it to go after some piece of business. The message of How Not to Fail at ISO9001 is important to you. Well, I have a couple of things for you. In […]
Dear Top Management Thanks for taking a few minutes to read this. Hopefully I can save you some effort by telling you how not to fail at ISO9001. I know you’re conflicted. You signed up for all of this with a set of expectations, and with some understanding of the cost, and not knowing the […]
As a public service, we are going to talk about the ISO9001 Fast Track Failure Modes. I’ve decided to write some more about this because it is important. “ISO9001 Fast Track” is where you go out and buy/borrow/download some quality system documentation. You then “adopt it.” Then give the registrar a call, tell them you […]
This is the second part of the unpredictably long story involving “safety shoes”, as required by various companies. Based on a few minutes of research, there is an excellent probability right now that everybody’s safety shoes are undocumented and not auditable. Here is Part One. (Link) Disclaimer: If your research is different from any of […]
In addition to my various auditing jobs, I also “get audited” once a year. I have far from a perfect record in this regard, but when I get a CAR (Corrective Action Request) I use it as a learning experience. This particular case is interesting in that it illustrates best practices, or lack of, with […]
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