Emergency Mismanagement of the Lahaina Wildfire
As part of our ongoing study of human failure, we’re looking at the mismanagement of the Lahaina Wildfire. Wildfires happen […]
lack of alarm systems
How Not To Fail: Alarm Systems
This is an interesting story of how not to fail using alarm systems. A case like this is interesting to
How Not to Fail: The Davenport Building Collapse
We’re going to take on the project of understanding How Not to Fail with regard to the Davenport Building Collapse.
Chocolate Factory Explosion: How to Avoid Disaster
Today we’re writing about the Reading Chocolate Factory explosion, and how to avoid disaster. Due to the tragic loss of
Auditor, design engineering, fake ISO cert, Fake NSF stamps, ISO Auditing, lack of alarm systems, outsourcing, Uncategorized
The Case of the “Unsafety Shoes” (Part 2)
This is the second part of the unpredictably long story involving “safety shoes”, as required by various companies. Based on
Auditor, internal audit, lack of alarm systems, Uncategorized
ISO9001: Why Your Corrective Actions Aren’t Working
I am in 50 businesses a year, and the most common and serious problem I see is lack of an effective corrective action program. Your corrective actions aren’t working for a reason. The corrective action program is the most important thing in ISO. Without it, you don’t change anything. Nothing improves.
Auditor, customer service, design engineering, Fake CE Marks, fake ISO cert, Fake NSF stamps, ISO Auditing, lack of alarm systems, outsourcing, Registrar
How to Spot a Fake ISO Certificate
We need to talk about this. One of the reasons people go through all of the ISO registration stuff in
assault, entrenched management, internal audit, ISO Auditing, lack of alarm systems, Uncategorized
Four ISO9001 Internal Audit Fails
Invariably the companies that do the best job at ISO9001 are the ones with the strongest internal audit program. Here are four examples.
Airbnb, back end IT incompetence, business startups, call centers, corporate drones, customer service, Hilton Corp, hospitality, lack of alarm systems, outsourcing, Uncategorized
My Experience with AirBNB Customer Support
This is an actual exchange between me and Airbnb that occurred over the last week. I appreciate them giving me blog material, not that there is any shortage of this kind of incident.
