Congratulations! You’ve been given the job to do your company’s ISO implementation!. Now what? This book is written for you. It’s from a working ISO auditor, with over 500 audits with three global registrars, and it lays all of this out for you, along with a lot of stories and examples as to what to […]
We’re on to the second part of our effort to develop a hypothetical ISO9001 quality manual for the Titan Submersible. For those unaware, this vehicle tragically imploded, costing the lives of the people on board at the time. The company Ocean Gate was trying to charge billionaires to voyage to the Titanic. This was so […]
We’re going to tackle the Titan Submersible Disaster. As we always do, we’re going to try to figure out if this tragic event was preventable. Lessons in human failure are everywhere, as we have recently found out. Just for illustrative purposes, let’s first tackle the job of creating an ISO9001 Quality Manual for this service. […]
This is an interesting story of how not to fail using alarm systems. A case like this is interesting to us from a number of perspectives, including alarms, employee training, and “doubtsourcing”. This is sort of like “outsourcing” but not really. I have a few dog years’ experience in Quality Management, I have had past […]
We’re going to take on the project of understanding How Not to Fail with regard to the Davenport Building Collapse. This tragic event happened a few days ago, and the community is still trying to face the aftermath, because of the loss. We’re doing this in our ongoing effort to understand human failure. I will […]
Here’s an update on the story of Why You Can’t Get Your Car Fixed. I received a reply from “Trust Dale,” the organization started by the local TV Consumer Reporter. This person was extremely sympathetic, and reached out to the shop to try to find out what happened. The “Trust Dale” people sent a reply […]
I was going to write you a nice post on the “Mom Taxi Rehab Strategy”, but it has turned into a post about why you can’t get your car fixed. In this case we are working with a well-loved but junky 2003 Dodge Caravan. I am getting it fixed up rather than buy some expensive, […]
The other day I was in Athens, and stopped in to see the famed Double Barreled Cannon. This is an artifact of the 1860’s and believed to be the only one of its kind in existence. Since we make it our business to find the rare and unusual in the area, I was compelled to […]
Today’s project is to try to figure out what caused the Recycling Plant Meltdown in Indiana the other day. In our ongoing effort to try to understand human failure, there is no shortage of examples. Problem Statement This is what happened. A giant recycling plant full of plastics of some kind caught fire and basically […]
We’re going to predict what will happen next in the Ohio Train Wreck story. Due to our powers of prognostication, and our experience around various examples of organizational dysfunction, we can predict the future. Of course if you feel like rereading what we have already said on this please click back. www.jimshell.com/ Back Story Oh, […]
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