A Play in One Act Time: 9PM on the 18th. The Project: Ordering online from the Big Box Hardware Store. I am on the phone with someone from customer service. Me: I’d like to check on my order. Customer Service Guy: Sure. Do you have your order number Me: No. Can you look it up? […]
From time to time we come across a case of credential fraud, and like to point it out. CE mark fraud is no exception. In this case, it comes in the form of this little airplane. It’s actually a clever toy. The wheels are attached to a little flywheel that stores the energy of a […]
A lot of companies have been getting into production of hand sanitizer lately. We’re talking about distilleries, breweries, and other businesses that handle solvents. They have good intentions, in that they are trying to be as helpful as possible in light of the current crisis. We ask this quesiton all the time in ISO-HELP.com. But, […]
As a public service, we are going to talk about the ISO9001 Fast Track Failure Modes. I’ve decided to write some more about this because it is important. “ISO9001 Fast Track” is where you go out and buy/borrow/download some quality system documentation. You then “adopt it.” Then give the registrar a call, tell them you […]
As an auditor I’ve been involved in about 40 first-time registrations for three registrars. I have another one coming up in a month or so. So, I have some things to say about ISO9001 Fast Track registration. These would be organizations who are trying to get ISO9001 registered as quickly as possible. . How the […]
The frequent viewers of this blog know that I love to finds situations where complex systems and people not doing their jobs come together. The following story in the realm of Online Auto Parts just happened to me, and I have mixed emotions about it. An earlier version of me would have been merely angry. […]
This is the second part of the unpredictably long story involving “safety shoes”, as required by various companies. Based on a few minutes of research, there is an excellent probability right now that everybody’s safety shoes are undocumented and not auditable. Here is Part One. (Link) Disclaimer: If your research is different from any of […]
There is so much to say about “safety shoes” and the whole amount of human energy associated with them. This story actually happened to me and illustrates an important point about “product quality” and how it is defined. As in many cases, the story leads into the area of “compliance” which is a topic near […]
In addition to my various auditing jobs, I also “get audited” once a year. I have far from a perfect record in this regard, but when I get a CAR (Corrective Action Request) I use it as a learning experience. This particular case is interesting in that it illustrates best practices, or lack of, with […]
This is the story of my actual experience ordering online auto parts. Life lessons are everywhere, and this is a lesson in systems, quality control, and what happens when you try to save a little money on an old car. Oh, have I mentioned that I am a former member of the Society of Automotive […]
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