Another Colorful Case of Fake Credentials
This story is about a box of crayons, and in it there is a lesson in following audit trails and fake credentials. This is another case where the world is a slightly nastier place because of it.
Category: Uncategorized
Factors to Consider while Choosing an ISO9001 Registrar
I’ve worked as an auditor for three registrars. I “get audited” in my role as quality manager by a fourth. My consulting clients “get audited” by 5-6 others. Therefore I, a person with exposure to 10 different registrars, have something to contribute on the topic of choosing an ISO9001 Registrar.
Are Sales Brochures Controlled in ISO9001?
The recent case of Johnson and Johnson is a perfect example of the importance of retaining controlled sales documents. The case proves the business reason for “controlling” your advertising brochures, even in an industry that does not require it.
Sleazy ISO Credentials and Product Safety
Here is another story of sleazy ISO Credentials, and it involves sunburn. In this particular case it also revolves around Ragbrai, the Register’s Annual Great Bicycle Ride across Iowa, which my daughter and I participated in the other day. She complained about sunburn after a day in the sun even after applying sunscreen. The picture […]
Excellent Hotel Service: The Boss who Did His Job
The frequent viewers of my You Tube Site and readers of this blog have heard me whine about bad service. This is particularly true in cases of air travel and hotel incompetence. In this particular case, I saw an example of good service. So good, in fact, that it deserves the ISO-HELP.com Seal of Approval, […]
ISO9001: Why Your Corrective Actions Aren’t Working
I am in 50 businesses a year, and the most common and serious problem I see is lack of an effective corrective action program. Your corrective actions aren’t working for a reason. The corrective action program is the most important thing in ISO. Without it, you don’t change anything. Nothing improves.
Four ISO9001 Internal Audit Fails
Invariably the companies that do the best job at ISO9001 are the ones with the strongest internal audit program. Here are four examples.
AirBNB: Not Immune to the Common Screwup.
My recent AirBNB experience was illustrative of the fact that even the so-called Unicorn Startup is not immune to any of the long list of things that can make customers crazy. I hardly know where to start. Here is a recap of the story, and some further lessons on customer expectations and the AirBNB business […]
My Experience with AirBNB Customer Support
This is an actual exchange between me and Airbnb that occurred over the last week. I appreciate them giving me blog material, not that there is any shortage of this kind of incident.
How to Understand and Follow Audit Trails in ISO9001
Understanding and following audit trails in ISO9001 is an essential skill of auditing, and also, an important skill for being an auditee. By understanding audit trails, you will write better procedures, be a better internal auditor, and be able to put yourself into the shoes of the auditor.
