AirBNB: Not Immune to the Common Screwup.
My recent AirBNB experience was illustrative of the fact that even the so-called Unicorn Startup is not immune to any […]
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Airbnb, back end IT incompetence, business startups, call centers, corporate drones, customer service, Hilton Corp, hospitality, lack of alarm systems, outsourcing, Uncategorized
My Experience with AirBNB Customer Support
This is an actual exchange between me and Airbnb that occurred over the last week. I appreciate them giving me blog material, not that there is any shortage of this kind of incident.
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How to Understand and Follow Audit Trails in ISO9001
Understanding and following audit trails in ISO9001 is an essential skill of auditing, and also, an important skill for being an auditee. By understanding audit trails, you will write better procedures, be a better internal auditor, and be able to put yourself into the shoes of the auditor.
How to Investigate Equipment Malfunction
This is how to investigate”equipment malfunction”, which is the catch-all excuse that is often used when there is some sort of otherwise unexplained incident.
The ISO Registration Success Rate
For whatever reason, known only to the people that decide these things, I’ve been assigned to about 40 first-time ISO
Grow Your Voice Podcast
I appeared in a Podcast the other day, regarding this “career retooling” that I describe in detail in my “about”
Five Things your ISO auditor Won’t Tell You
Here are five things your ISO auditor won’t tell you as he or she sits down across from you for the opening meeting.
How To Prepare for an ISO audit at the last minute
This is a scenario I see all the time: The quality manager in a place leaves, and a replacement is hired right before the audit, (this may be you). There is a last minute panic about how to prepare for the audit. Quite often, not always, the new quality manager is less experienced and there are high expectations. This is a chance for the replacement to be the hero or heroine.
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How to Get Paid being an ISO auditor
Being certified as an ISO auditor is fine from the standpoint of accomplishing something, but of course for most people
How to become an ISO Auditor
In the course of my travels, the most common question I get is “How do you become an ISO auditor?”
