How to Investigate Equipment Malfunction
This is how to investigate”equipment malfunction”, which is the catch-all excuse that is often used when there is some sort of otherwise unexplained incident.
Category: Uncategorized
The ISO Registration Success Rate
For whatever reason, known only to the people that decide these things, I’ve been assigned to about 40 first-time ISO registration projects. The question comes up: How many of these people “succeed”. This of course depends entirely on one’s definition of “success”. I am actually working on an ISO deployment presentation that I may post […]
Grow Your Voice Podcast
I appeared in a Podcast the other day, regarding this “career retooling” that I describe in detail in my “about” page. The Podcast “Grow Your Voice/Overcome Your Fears” is on Voice America, and was kinda fun. The host, Sandra Hill, is retooling as a motivational speaker and life coach. You can listen by clicking here. […]
Five Things your ISO auditor Won’t Tell You
Here are five things your ISO auditor won’t tell you as he or she sits down across from you for the opening meeting.
How To Prepare for an ISO audit at the last minute
This is a scenario I see all the time: The quality manager in a place leaves, and a replacement is hired right before the audit, (this may be you). There is a last minute panic about how to prepare for the audit. Quite often, not always, the new quality manager is less experienced and there are high expectations. This is a chance for the replacement to be the hero or heroine.
How to Get Paid being an ISO auditor
Being certified as an ISO auditor is fine from the standpoint of accomplishing something, but of course for most people the intent is to do this activity and be paid for it i.e. have it be a job. So in this article, I will tell you about the process of becoming an ISO auditor while […]
How to become an ISO Auditor
In the course of my travels, the most common question I get is “How do you become an ISO auditor?” This is an interesting job, it has its benefits, and there is an excellent chance that it could lead somewhere if you want it to. A further blog post will be written later on the […]
The Work Instruction Compliance Challenge
On your way into work tomorrow morning, assuming you drive, go 5 mph OVER the speed limit, and see how many people pass you.
Flight Attendants and the “Amorphous They”
The flight attendants, the most customer facing member of a complex organization, are reacting “negatively” to the new Delta uniforms.
The Witter Index, and the Case of the 4 inch Lag Screws
How an untrained point-of-sale employee can ruin an opportunity for customer satisfaction
