Five Things your ISO auditor Won’t Tell You
Here are five things your ISO auditor won’t tell you as he or she sits down across from you for the opening meeting.
How To Prepare for an ISO audit at the last minute
This is a scenario I see all the time: The quality manager in a place leaves, and a replacement is hired right before the audit, (this may be you). There is a last minute panic about how to prepare for the audit. Quite often, not always, the new quality manager is less experienced and there are high expectations. This is a chance for the replacement to be the hero or heroine.
How to Get Paid being an ISO auditor
Being certified as an ISO auditor is fine from the standpoint of accomplishing something, but of course for most people the intent is to do this activity and be paid for it i.e. have it be a job. So in this article, I will tell you about the process of becoming an ISO auditor while […]
How to become an ISO Auditor
In the course of my travels, the most common question I get is “How do you become an ISO auditor?” This is an interesting job, it has its benefits, and there is an excellent chance that it could lead somewhere if you want it to. A further blog post will be written later on the […]
The Work Instruction Compliance Challenge
On your way into work tomorrow morning, assuming you drive, go 5 mph OVER the speed limit, and see how many people pass you.
The Case of the Dog Bite Lawsuit
Delta is being sued again because of a passenger being bitten by a “support animal.”
Flight Attendants and the “Amorphous They”
The flight attendants, the most customer facing member of a complex organization, are reacting “negatively” to the new Delta uniforms.
Two Reasons Business Startups Fail
There are two main reasons business startups fail
The Witter Index, and the Case of the 4 inch Lag Screws
How an untrained point-of-sale employee can ruin an opportunity for customer satisfaction
Lessons from Fast Food
I’m sitting in a fast food place, right this moment. It’s not crowded, but it’s going to be. I was greeted warmly by a bright, chipper cashier, who took my modest order, and engaged me in some friendly banter, and the credit card machine worked. I was given a little plastic traffic cone to identify […]
