How Not to Fail: The Titan Submersible Failure Modes

We’re finally at part 4 of our series on our exercise in developing an ISO9001 quality manual for the Titan Submersible. We’re far enough along at this point to be able to identify a few potential failure modes in this tragic incident. If you’re interested in going back through these, for illustration purposes, feel free […]

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ISO9001: Why Your Corrective Actions Aren’t Working

I am in 50 businesses a year, and the most common and serious problem I see is lack of an effective corrective action program. Your corrective actions aren’t working for a reason. The corrective action program is the most important thing in ISO. Without it, you don’t change anything. Nothing improves.