Now Available: Why People Don’t Do Their Jobs

Now available on Amazon is my latest book, “Why People Don’t Do Their Jobs: The Four Root Causes of Everything”. This brilliant work of non-fiction is available for pre-order as of December 24, and is available on both Kindle and Paperback on January 15th. Why People Don’t Do Their Jobs Your flight is canceled, your […]

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How Not to Fail: The Titan Submersible Failure Modes

We’re finally at part 4 of our series on our exercise in developing an ISO9001 quality manual for the Titan Submersible. We’re far enough along at this point to be able to identify a few potential failure modes in this tragic incident. If you’re interested in going back through these, for illustration purposes, feel free […]

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How Not to Fail: The Titan Submersible Quality Manual (Part 3)

We’re on to the third part of our effort to develop a hypothetical ISO9001 quality manual for the Titan Submersible. For those unaware, this vehicle tragically imploded, costing the lives of the people on board at the time. The company Ocean Gate was trying to charge billionaires to voyage to the Titanic so as to […]

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Available on Amazon: How Not to Fail at ISO9001

Congratulations! You’ve been given the job to do your company’s ISO implementation!. Now what? This book is written for you. It’s from a working ISO auditor, with over 500 audits with three global registrars, and it lays all of this out for you, along with a lot of stories and examples as to what to […]

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The ISO9001 Quality Manual for the Titan Submersible (Part 2)

We’re on to the second part of our effort to develop a hypothetical ISO9001 quality manual for the Titan Submersible. For those unaware, this vehicle tragically imploded, costing the lives of the people on board at the time. The company Ocean Gate was trying to charge billionaires to voyage to the Titanic. This was so […]

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Quality Manual for The Titan Submersible: ISO9001 Example

We’re going to tackle the Titan Submersible Disaster. As we always do, we’re going to try to figure out if this tragic event was preventable. Lessons in human failure are everywhere, as we have recently found out. Just for illustrative purposes, let’s first tackle the job of creating an ISO9001 Quality Manual for this service. […]

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The Double Barreled Cannon and ISO Clause 8.3

The other day I was in Athens, and stopped in to see the famed Double Barreled Cannon. This is an artifact of the 1860’s and believed to be the only one of its kind in existence. Since we make it our business to find the rare and unusual in the area, I was compelled to […]

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What to Know about Audit Findings

Audit Findings are anything an auditor finds. The best kind of finding is “in conformance” where the auditor determines the requirement, and then has evidence of conformity, and so you’re good. Here is what to know about Audit Findings. An opportunity for improvement is a possible improvement that is in the public domain that an […]

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What to Know ISO9001 Clause 5.3

Here is what to know about ISO9001 Clause 5.3, Organizational Roles and Responsibilities. This is one of the more interesting clauses of the ISO9001 standard, and one of the clauses we have the most fun with. Here is a discussion on the nuances of ISO9001 Clause 5.3, Responsibility and Authority. What to Know ISO9001 Clause […]

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How Not to Fail: The Core Compliance Platform

For the common good, I am laying out to you some information on how not to fail using the Core Compliance Platform. The Core Compliance Platform is a product of Core Business Solutions,  and is a “canned” ISO9001 quality system and work flow  that a lot of people are using. They actually have a variety […]

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